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Quality Service You Can Trust
We’re committed to delivering the highest standards in HVAC care, ensuring your comfort and peace of mind. Our focus is on dependable service, skilled craftsmanship, and lasting solutions you can count on.”
Quality Service You Can Trust
ArcticFlow HVAC was founded with a simple mission: to deliver dependable heating, cooling, and air quality solutions with a personal touch. It all started over 17 years ago when our founder, James ‘Jim’ Harper, recognized a growing need for reliable, customer-focused HVAC services in Frostburg. With a background in HVAC repair and installation, Jim set out to create a company that not only provided expert technical solutions but also focused on building lasting relationships with customers. It wasn’t just about fixing units—it was about enhancing comfort, improving energy efficiency, and making homes healthier places to live.
Initially, ArcticFlow HVAC was a small, family-run operation with just a few tools, a truck, and a commitment to go above and beyond for every customer. We began by serving a handful of homes and small businesses, where our honest approach and attention to detail quickly gained us a reputation for quality. As word spread, so did our reach. Today, we’ve grown into a leading HVAC service provider, trusted by hundreds of homeowners and businesses across Frostburg, Breezewood, Chillford, Sunnybrook, Glendale Springs, and Coolvale.
Despite our growth, we have stayed true to our roots. We still believe that the best service comes from genuine care, skilled technicians, and transparent communication. We invest in continual training for our team, ensuring that we stay ahead of industry innovations while maintaining the same level of friendly, personalized service that defined us from the beginning. Whether it’s a routine maintenance call, a new system installation, or a late-night emergency repair, our journey has been built on a foundation of quality service, integrity, and putting our customers’ comfort first.”
Getting Started with ArcticFlow HVAC Is Easy
From consultation to completion, our process is designed for your convenience.
James “Jim” Harper
Founder & CEO
With 25+ years of HVAC experience, Jim started ArcticFlow to provide honest, reliable service. He’s a hands-on leader who loves meeting customers. Outside of work, he enjoys fishing and family time.
Lisa Caldwell
Operations Manager
Lisa oversees daily operations, ensuring efficiency and excellent service. With a decade in the HVAC field, she’s passionate about customer satisfaction. In her free time, she loves hiking and baking.
Michael “Mike” Thornton
Lead HVAC Technician
With 15 years of experience, Mike handles complex installations and repairs. He enjoys solving problems and improving home comfort. He’s also a car enthusiast and attends local car shows
Sarah Lin
Customer Service Specialist
Sarah is the friendly voice of ArcticFlow, helping customers with scheduling and inquiries. She has 7 years of customer service experience and loves painting and gardening in her downtime.
Dave “DJ” Johnson
HVAC Maintenance Technician
DJ specializes in preventative maintenance, ensuring systems run efficiently. With 8 years in HVAC, he’s focused on energy efficiency. Off the clock, he enjoys camping and playing guitar.